Overview: Whiskey House of Kentucky announced the launch of its Customer Portal 2.0 on November 2, 2026. The upgrade provides secure, real-time access to production and inventory information for distilling and brand customers based in Elizabethtown, Ky.
The Full Story
Located in Elizabethtown, Ky., Whiskey House of Kentucky describes itself as the most advanced distillery in the United States. The new platform allows clients to track inventory, production, storage, and barrel movement without spreadsheets or support tickets. This improvement enables customers to better track every aspect of production and gives its distilling and brand customers full traceability.
The centerpiece of Customer Portal 2.0 is a 3D warehouse viewer allowing customers to open a true-to-life model of their rickhouse, filter by lot or schedule order, see the matching barrels, and retrieve all the production information by selecting an individual barrel. Access to this type of information not only gives customers peace of mind that their inventory is secure and in the right place, but it also provides critical data to help tell deeper, richer stories about their brands.
What This Means
The release reflects a commitment to transparency and technical excellence. Co-founder David Mandell noted the goal was to offer customer service never seen before in this industry. President John Hargrove stated it raises the bar for custom whiskey producers by combining advanced manufacturing with strong systems.
Consumer Takeaway
Clients gain direct, trusted access to their own production through a secure platform that connects directly to warehouse and production systems without middleware. The system enforces per-customer data protection on every request, allowing Whiskey House to upgrade and migrate customers with zero downtime.
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